Terms and conditions of trade

Sidewalk Mystery – part of Klaushall.com


Mejlbyvej 622
8530 Hjortshøj
Phone: +45 40 35 79 99
E-mail: klaus@sidewalkmystery.dk
CVR: 14775692


Klaushall.com / Sidewalk Mystery accepts online payments with Visa/Dankort, Mastercard or MobilePay.

Payment will only be charged to your account when your access to the purchased game is created and the receipt and game codes are sent.

All amounts on the website are in Danish kroner including VAT.

Klaushall.com / Sidewalk Mystery uses a secure payment server that encrypts all information with SSL protocol. Therefore, your data is secure and cannot be read by outsiders.

Sidewalk Mystery’s own website also uses encryption with SSL protocol.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer database. You can have your data deleted at any time.

In order for you to enter into an agreement with Klaushall.com / Sidewalk Mystery, we need the following information:. Name. Address. Phone number. E-mail address

We register your personal data for the purpose of delivering the product to you.

The personal data is registered with Klaushall.com / Sidewalk Mystery and stored for up to five years, after which the data is deleted.

When personal data is collected via our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what data is being collected and why.

The director and employees of Klaushall.com / Sidewalk Mystery have access to the information registered about you.

The data controller of Klaushall.com / Sidewalk Mystery is Klaus Hall

We do not store and transmit customer data encrypted.

As registered with Klaushall.com / Sidewalk Mystery, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and inquiries in this regard should be directed to klaus@sidewalkmystery.dk

Right of withdrawal

Sidewalk Mystery games are subject to a 14-day money-back guarantee. As a Sidewalk Mystery is a digital product, the right of withdrawal in accordance with the Danish Sale of Goods Act lapses as soon as you have used one of the game codes sent to you and thus started using the product.

Cancellation must be notified to us within 14 days of purchase. Notice of withdrawal must be given by email. In the notice, you must clearly state that you wish to exercise your right of withdrawal.

Right of complaint

Products are covered by a 2-year warranty in accordance with the Danish Sale of Goods Act. The warranty applies to all defects in software, material and workmanship.

Complaints regarding defects must be notified to Sidewalk Mystery within a reasonable time after receipt of the goods. Here, max. two months as reasonable time, unless otherwise agreed.

The right of complaint is waived in the event of incorrect or unusual operation of the product, just as the inability to solve the mysteries is not in itself a basis for a right of complaint.

For complaints, please contact us on tel: +45 40 35 79 99 or klaus@sidewalkmystery.dk

Complaint options

A complaint about a product or service can be submitted to the House of Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the complaint portal for the House of Nævnenes Hus. The mediation team will try to resolve the dispute through mediation, and if a solution cannot be found, you can take your complaint to the Consumer Complaints Board.

It is generally a prerequisite for a complaint that the product or service you want to complain about has cost at least DKK 1,110 and no more than DKK 100,000. You will have to pay a fee to have the complaint processed.

The European Commission’s online complaint portal can also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be filed here: http: //ec.europa.eu/odr

When submitting a complaint, you must provide our email address klaus@sidewalkmystery.dk